Somewhere right now, a grandmother is staring at a video-call screen that won't connect, and her grandson is saying "just tap the green button" for the third time. Both of them are getting tense. Neither is doing anything wrong. They just need a better approach. Helping an older adult with technology is less about the technology than about the human moment around it: the confidence, the patience, and the mindset in the room. This post pulls together what the research says and