Privacy Policy | Granddaughter For Hire

Granddaughter For Hire

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Granddaughter For Hire respects the privacy of our clients, families, employees, contractors, service providers, and website visitors. We are committed to handling personal information responsibly and in accordance with applicable privacy legislation, including British Columbia's Personal Information Protection Act (PIPA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and how you can contact us about your information.

1. Who We Are

Granddaughter For Hire provides companionship and everyday support services to seniors and their families, including companionship, errands, shopping, transportation, appointment accompaniment, household assistance, and technology support.

For privacy purposes, Granddaughter For Hire is responsible for personal information in its custody or control.

Privacy Officer

Privacy Officer: Owner, Granddaughter For Hire
Email: info@granddaughterforhire.ca
Phone: 778-533-1787

Questions or concerns about privacy may be directed to our Privacy Officer.

2. What Is Personal Information?

Personal information is information about an identifiable individual.

Depending on the services requested, the information we may collect includes:

Name
Home address
Telephone number
Email address
Emergency contact information
Authorized family or support contacts
Service preferences
Practical mobility or accessibility information
Information relevant to safely providing requested services
Transportation or appointment details
Scheduling information
Billing and payment information
Communications between you and Granddaughter For Hire
Information you voluntarily provide to us about your service needs

Granddaughter For Hire does not intend to collect detailed medical or health information as part of its ordinary client intake process. We focus on practical information needed to safely and appropriately provide the services requested.

We only seek to collect personal information that is reasonably necessary for identified business purposes.

3. How We Collect Personal Information

We may collect personal information:

Directly from you
From a family member or other person acting on your behalf, where permitted
Through our client intake process
When you contact us by telephone, email, or website form
When we provide services to you
Through billing and payment activities
From individuals you authorize us to communicate with

We may maintain client information electronically or in paper form.

Paper copies of client agreements may be maintained when a client is unable or does not wish to complete documents electronically.

4. Why We Collect Personal Information

We collect and use personal information for purposes such as:

Responding to inquiries
Determining whether our services are appropriate for your needs
Setting up and managing your client relationship
Scheduling services
Providing requested services
Understanding relevant accessibility, mobility, transportation, or safety considerations
Communicating with you or your authorized contacts
Coordinating appointments or requested errands
Providing transportation services when requested
Preparing invoices and maintaining financial records
Managing payments
Responding to emergencies when appropriate
Managing and improving our services
Maintaining appropriate business records
Meeting legal, accounting, insurance, or other applicable requirements

We will not collect, use, or disclose personal information for purposes unrelated to the purposes identified to you, unless permitted or required by law.

5. Consent

Where required by law, we obtain consent before collecting, using, or disclosing personal information.

Consent may be express or, where legally permitted, implied based on the circumstances and the purpose for which information is provided.

For example, when you provide your contact information so that we can respond to your inquiry, we may use that information for that purpose.

You may withdraw consent to certain uses or disclosures of your personal information by contacting our Privacy Officer. We will explain any consequences of withdrawing consent where applicable.

Some information may need to be retained or used where required or permitted by law, or where necessary to fulfill a legal or contractual obligation.

6. Family Members and Authorized Contacts

Many Granddaughter For Hire clients have adult children or other family members who help arrange or coordinate services.

We respect the client's privacy and do not automatically assume that a family member is entitled to receive all information about the client.

Where appropriate, clients may identify individuals who are authorized to communicate with Granddaughter For Hire or receive specified information on their behalf.

We may disclose information without consent where disclosure is permitted or required by law, including in appropriate emergency circumstances.

7. Service Providers and Contractors

As Granddaughter For Hire grows, service providers or other individuals may assist in providing services.

We will provide workers or service providers with only the personal information reasonably necessary for them to perform their assigned responsibilities.

Individuals who have access to client information are expected to maintain confidentiality and follow Granddaughter For Hire's privacy and information-handling requirements.

8. Disclosure of Personal Information

We do not sell or rent client personal information.

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

To individuals you have authorized us to communicate with
To service providers working on behalf of Granddaughter For Hire where necessary to provide requested services
To professional advisors, such as accountants, lawyers, or insurers, where appropriate
To accounting, payment, technology, or other service providers where necessary to operate the business
Where required or authorized by law
Where necessary to address an emergency or protect an individual's health or safety, where permitted by law

We aim to limit disclosures to information that is reasonably necessary for the applicable purpose.

9. Where We Store Personal Information

Granddaughter For Hire currently uses a combination of electronic and paper records.

Depending on the type of information, records may be stored or processed using:

Google Drive
Gmail
QuickBooks
Business-related information stored on the owner's phone and associated Google Drive storage
Secure paper files, including signed client agreements where electronic signing is not used

Access to client information is limited to the people who reasonably need the information to perform their responsibilities.

Because some services are provided using third-party technology platforms, information may be processed or stored by those service providers in accordance with their own terms and privacy practices.

10. Protecting Personal Information

Granddaughter For Hire takes reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, loss, theft, or disposal.

Safeguards may include:

Password protection
Two-factor authentication where available and appropriate
Secure electronic accounts and devices
Physical security for paper records
Limiting access to personal information
Limiting access by workers and service providers to information they need to perform their duties
Secure disposal of records when they are no longer required
Confidentiality requirements for individuals who have access to client information

Client information should not be stored on personal devices or accounts unless those devices or accounts have been approved for business use and appropriate security measures are in place.

No method of storing or transmitting information can be guaranteed to be completely secure. We nevertheless take reasonable measures appropriate to the sensitivity of the information and the circumstances.

11. Electronic Communications

Granddaughter For Hire may communicate with clients by telephone, email, text message, or other electronic means used in the course of providing services.

Clients should understand that electronic communications may involve risks, including accidental disclosure or unauthorized access.

We will take reasonable precautions when communicating personal information electronically.

Clients should notify us if their contact information changes or if they have specific communication preferences.

12. Photographs, Videos, and Recordings

Granddaughter For Hire will not use a client's photograph, video, testimonial, or other identifiable information for advertising, social media, website content, or promotional purposes without appropriate permission.

A client's participation in services does not automatically constitute permission to use their image or story for marketing.

13. Retention and Disposal of Personal Information

Granddaughter For Hire retains personal information only for as long as reasonably necessary to provide services, fulfill the purposes for which the information was collected, maintain appropriate business records, and meet legal, accounting, insurance, or other applicable requirements.

Different types of records may be retained for different periods.

In particular:

Financial and tax records will generally be retained for the period required by applicable Canadian tax and business-record requirements, which is generally at least six years from the end of the relevant tax year.
Personal information that is no longer required for its identified purpose or another legal or business purpose will be securely destroyed or anonymized, subject to applicable legal retention requirements.
Personal information used to make a decision that directly affects an individual will be retained for at least one year after the decision, as required by PIPA, subject to applicable exceptions and other legal requirements.

When information is no longer required, reasonable steps will be taken to securely destroy or permanently delete it.

14. Accessing or Correcting Your Personal Information

Subject to applicable legal requirements and exceptions, individuals may request access to personal information about themselves that is in the custody or control of Granddaughter For Hire.

Individuals may also request correction of inaccurate or incomplete personal information.

Requests should be directed to our Privacy Officer:

Email: info@granddaughterforhire.ca
Phone: 778-533-1787

We may need to verify the identity of the person making a request before providing access to personal information.

15. Privacy Complaints

If you have a question or concern about how Granddaughter For Hire has handled your personal information, please contact our Privacy Officer.

We will review and respond to privacy complaints in a reasonable manner.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

16. Privacy Breaches

A privacy breach may occur when personal information is lost, stolen, accessed without authorization, or accidentally disclosed.

If Granddaughter For Hire becomes aware of a potential privacy breach, we will take reasonable steps to:

Contain the breach
Determine what information was affected
Assess the potential risk
Take steps to prevent further harm
Document and investigate the incident
Determine whether notification to affected individuals or the OIPC BC is appropriate or required
Take reasonable steps to prevent a similar incident from occurring again

17. Changes to This Privacy Policy

Granddaughter For Hire may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal requirements.

The most recent version will be made available through our website or upon request.

18. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Granddaughter For Hire
Privacy Officer: Owner
Email: info@granddaughterforhire.ca
Phone: 778-533-1787
Business Address: 302-1510 Hillside Ave, Victoria, BC

We are committed to treating your personal information with care, respect, and confidentiality.

the font.

Granddaughter
for Hire Inc.

Granddaughter
for Hire Inc.